Cancellation Policy

Cancellation Policy

Cancellation Policy

Cancellation should be received in writing the document by fax or email. In case the cancellation happened before 60 days from the departure date it will be subjected to 6% of the total amount received it will be deducted by the bank for transaction fees. If a tour participant is canceled his/her reservation the following fees will be applied:

For the Day / half Day Tours:

You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time,
 the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

For the tour Packages

Between 30 and 12 days before your arrival date, 0% of the entire tour price will be deducted.
Between 11 and 7 days before the arrival date, 25% of the entire tour price will be deducted.
Between 6 and 3 days before your arrival date, 50% of the entire tour price will be deducted.
Between 2 and 1 days before your arrival date, 100% of the entire tour price will be deducted.